Emergencies

In case of emergency you should notify your cruise director or the tour guide. You should also contact the emergency number of our representative that will be provided on your boarding pass.

Medical emergencies

In case of medical emergencies, your guides are trained to take you to the American clinic in Moscow or St. Petersburg. Your medical insurance will be accepted at these clinics and they can provide you with qualified medical assistance.

Please note, we leave it to discretion of your guide to decide how to transport you to the medical center. In some circumstances it may be faster to use a cab service than to wait for an ambulance due to traffic jams.

Please note, we do not cover expenses that arise from medical situations and other emergencies. We recommend to all of our customers to purchase travel insurance that is designed for this purpose.